Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our 3D game development education platform.
Who We Are
Pathzomen operates as an educational platform focused on helping developers master 3D asset integration for game engines. We're based in Serbia but serve students globally who want to build practical skills in game development.
This privacy policy explains our practices regarding data collection, use, and protection when you interact with our website, courses, or services. We believe transparency builds trust — that's why we're being straightforward about what we do with your information.
Contact Information
What Information We Collect
We collect information that helps us provide better educational experiences and communicate effectively with our students. Here's what we gather and why:
Personal Details
Name, email address, phone number, and location when you sign up for courses or contact us. This helps us personalize your learning experience and stay in touch about important updates.
Learning Progress
Course completion rates, quiz scores, project submissions, and time spent on different topics. We use this to improve our curriculum and provide personalized recommendations.
Technical Information
Browser type, device information, IP address, and how you navigate our site. This helps us fix technical issues and make our platform work better across different devices.
Communication Records
Messages you send us through contact forms, support tickets, or direct emails. We keep these to provide better assistance and track resolution of any issues.
How We Use Your Information
We use your data for specific, legitimate purposes that directly relate to providing educational services. We don't sell your information or use it for unrelated marketing campaigns.
- Delivering course content and tracking your progress through our 3D development curriculum
- Sending important updates about courses, schedule changes, or new learning materials
- Providing technical support and answering questions about our platform or courses
- Improving our educational content based on how students interact with different topics
- Processing payments and managing your account access to course materials
- Complying with legal requirements and protecting against fraud or security threats
Important: We only send marketing emails to people who specifically opt in. You can unsubscribe anytime, and we'll only contact you about essential account or course information after that.
Your Rights and Controls
Under Serbian data protection laws and GDPR (since we serve EU students), you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we have about you, including course progress and communication history.
Correct Information
Update or fix any inaccurate personal details in your account or our records.
Delete Your Data
Request complete deletion of your account and associated data, though we may need to keep some records for legal compliance.
Limit Processing
Ask us to stop using your data for certain purposes while still maintaining your account access.
Data Portability
Get your course progress and personal data in a format that can be transferred to another service.
Withdraw Consent
Stop optional data processing like marketing emails or analytics tracking anytime.
To exercise any of these rights, email us at help@pathzomen.com with your request. We'll respond within 30 days and verify your identity before processing any changes.
How We Protect Your Information
Security isn't just about technology — it's about creating systems and processes that protect your data at every step. Here's how we approach data protection:
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Regular security updates and patches for all software components
- Secure hosting infrastructure with automated backups and monitoring
- Limited access controls — only essential staff can access student data
Operational Practices
- Regular staff training on data protection and privacy requirements
- Incident response procedures for any potential data breaches
- Regular reviews of data collection and retention practices
- Clear agreements with any third-party services we use
While we implement strong security measures, remember that no online system is completely immune to threats. We recommend using strong, unique passwords and keeping your account information private.
Data Retention and Deletion
We don't keep your data forever. Here's how long we typically retain different types of information:
Active Students
While you're actively enrolled in courses or using our platform, we maintain your complete profile and learning progress to provide ongoing educational services.
After Course Completion
We keep your course completion records and certificates for 7 years, as these serve as important educational credentials you might need for employment or further education.
Inactive Accounts
If you haven't logged in for 3 years, we'll send reminder emails before archiving your account. Archived accounts have limited data retention — mainly just essential records for legal compliance.
Communication Records
Support tickets and course-related communications are kept for 2 years to help us improve our services and resolve any follow-up questions.
You can request immediate deletion of your data anytime by contacting us. We'll process deletion requests within 30 days, though some information might be retained longer if required by Serbian law or for legitimate business purposes.
Third-Party Services
We work with carefully selected third-party services to provide better educational experiences. Here's what we share and why:
Payment Processing
Course payments are processed through secure payment providers who handle credit card information according to international security standards. We don't store your complete payment details on our servers.
Email Communications
We use email service providers to send course updates and educational content. These services only receive your email address and name — no course progress or detailed personal information.
Analytics and Improvement
We use privacy-focused analytics tools to understand how students use our platform. This data is anonymized and helps us improve course content and user experience.
All third-party services we use are required to protect your data according to GDPR standards, regardless of where they're located. We regularly review these partnerships to ensure they meet our privacy standards.
International Students
Students from different countries have different privacy rights. We respect these differences and comply with applicable laws wherever our students are located.
European Union Students
EU students have full GDPR protection, including the right to data portability, the right to be forgotten, and strict consent requirements for data processing.
Data Transfers
When we transfer data outside Serbia for processing or storage, we use appropriate safeguards like standard contractual clauses or adequacy decisions to ensure your privacy rights remain protected.
Local Requirements
If your local laws provide additional privacy protections, those rights apply to how we handle your data. Contact us if you have questions about specific requirements in your country.
Changes to This Policy
We update this privacy policy when our practices change or when laws require modifications. Here's how we handle updates:
- Major changes will be announced via email to all active students
- Minor clarifications or additions are posted here with updated dates
- We'll give you 30 days notice before any changes that affect how we use your existing data
- Continued use of our services after changes means you accept the updated terms
We recommend checking this page periodically, especially before enrolling in new courses or updating your account information.
Questions and Concerns
Privacy questions deserve clear, direct answers. If something in this policy isn't clear or if you have concerns about how we handle your data, please get in touch.
Privacy Inquiries
For privacy-related questions, data requests, or concerns about how we handle your information:
We typically respond to privacy inquiries within 48 hours during business days. For complex requests like data exports or deletion, we'll acknowledge receipt immediately and provide a timeline for completion.
If you're not satisfied with our response to privacy concerns, you have the right to file complaints with data protection authorities in Serbia or your home country if different privacy laws apply.